The public service's main union says it has thwarted a plan by the federal bureaucracy's biggest employer to arm managers with stopwatches and make them stand behind call centre staff.
The Community and Public Sector Union said it stepped in after learning of the plan by the Department of Human Services to use stopwatches to time calls to clients.
A statement from the union said DHS had told workers that managers ''would stand over them with stopwatches to time their calls – all in the name of improving efficiency''. This was to have been introduced last week.
Union deputy president Lisa Newman said it was was an insult to staff already under increasing pressure from heavy workloads.
''They are under constant pressure to cut the times and number of calls they take,'' she said.
''The last thing they need is the added pressure of a supervisor clicking a stopwatch and taking notes. This takes micromanagement to a new level.''
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